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    应用概述

    APPLICATION OVERVIEW

    客服营销案前置

    应用NLP技术，对客服热线语音、外呼语音、投诉工单等海量业务数据进行处理，分析客户投诉诉求，识别客户情绪变化，并 对外呼话术进行质检，将结果传递给前端业务系统，为改善客户感知、更好地开展营销活动提供了综合支持。



    产品架构

    SYSTEM ARCHITECTURE